FrontendDesign
About project
The ticket system is a comprehensive tool dedicated to players, designed specifically to address their needs. This unique project was created to enable a quick response to issues reported by players, verify game errors, and consider appeals regarding restrictions. Additionally, a testing feature has been introduced, allowing players to access additional in-game features that require confirmation of their knowledge. This project was created to facilitate the work of administration and streamline the process of problem reporting by players.Technologies
Loading video...Ticket CreationUsers can easily report issues using an intuitive form. After selecting the category of the report, it is assigned to the appropriate department. Then, after briefly describing their issue, the user is moved to a live chat, enabling quick assistance.
Loading video...Live ChatAn interactive live chat enables immediate communication between users and the support team. Additionally, the system supports multimedia such as videos and images, facilitating a better understanding of the reported issue.
Loading video...Ticket ManagementThe system provides a range of tools for effective ticket management. Administrators can send pre-made responses, saving time. Additionally, there is the ability to change the ticket status, assign it to the appropriate department or administrator, change the priority, and add users to the chat. Administrative notes facilitate coordination of actions.
Loading video...TestsTests are an additional feature created at the client's request. Players who want to access additional features in the game must complete a test. The administration receives a convenient interface for marking correct and incorrect answers, allowing the user to correct only the incorrect answers and retake the test.